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ORDER ISSUE

Where should I put the discount code?

It’s the 2nd step during the order process. Pls refer to “What’s the order process?/How do I place a order?”

Can I cancel my order?

If you want to cancel the order, please contact us through service@colourfullworld.com.com with an explicit subject on the email title so we can attend it to relative customer service specialist.

Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

 

Can I change/modify my order?

Yes, you can.

It includes changing sizes or color of an item, adding or removing an item, and changing your shipping address.

Please send your inquiry to service@colourfullworld.com with an explicit subject on the email title so we can attend it to relative customer service specialist.

Please note that your order can only be changed or modified BEFORE shipment.

Do you offer a wholesale discount for bulk buying?

Yes, we do. Please send your Inquiry to service@colourfullworld.com with an explicit subject on the email title so we can attend it to relative customer service specialist.

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